Our client

Hampton by Hilton is a range of hotels owned by Hilton Hotels Worldwide. The Hampton by Hilton Aberdeen Airport and Hampton by Hilton Aberdeen Westhill are both conveniently situated to suit business and leisure travellers alike, whether flying in and out of the Granite City or using it as a base for shopping or business.

Realm Fire and Security has been working with this client since 2020.

Their challenge

The Maintenance Manager at the hotels was looking for a highly professional and reliable fire services provider to meet the challenge of looking after the provision of these services across two customer-facing sites at two different locations in Aberdeen.

Our solution

Realm’s proposal delivered both value and experience, combined with high-quality products and Realm’s exceptional customer service. The contract includes performing dry risers visual inspections and wet pressure tests, and the maintenance of fire hydrants, fire extinguishers, smoke vents, fire alarms, and disabled refuge systems. This ensures that the two hotels remain compliant with the latest fire regulations.

The outcome

The client was very happy with our quick turnaround, stating that our timely response exceeded expectations, and was far faster than they had previously experienced in the industry. Mr. Jozsef Bosak, Maintenance Manager, said:

“We’re grateful to Realm Fire & Security for the maintenance service on both sites. The engineers are brilliant and the performance and attention to detail we have received has been excellent. We’re very happy to be working with Realm.”

Stephen Booth, Realm Fire & Security’s MD, added:

“Working with a brand of this reputation is both challenging and exciting and as with all our customers, we work extremely hard to make sure that all the products and services we deliver are to the high professional standards they expect.”